You are invited to learn how to effectively nip unacceptable performance in the bud with Myra Golden on
Friday, February 18, 2011 (11:40am – 2:15pm) at the Longview Chamber of Commerce. All who supervise people will gain tactical insights to help them bring out the best in people at their worst – in such a way that doesn’t cause resentment
Tips, tactics & techniques for dealing with negative, habitually late (or absent), under-performing, and un-motivated employees
“You get the behavior you tolerate.” –Plato
Dealing Effectively With Unacceptable Employee Performance
How to manage negative under-performing, and un-motivated agents
What?
This seminar will teach you exactly what the title says: How to Deal with Difficult Agents.
Who?
All who supervise people will gain tactical insights to help them bring out the best in people at their worst – in such a way that doesn’t cause resentment.
When?
Managing to Eliminate Unacceptable Employee Performance
Friday, February 18, 2011 11:40 – 2:15
Includes Lite Lunch
Cost $25 (chamber members) $50 (non-members)
You will learn…
- The most effective way to talk to an employee about an attendance problem
- How to approach employees about problem behavior in such a way that minimizes hostility and defensiveness and maintains esteem
- THE way to coach to redirect performance and set crystal clear expectations
- How to give constructive feedback with much more ease
- The right way to address an “attitude” problem with an employee
- How to tell if you’re part of the problem
- Tips for staying calm, thinking rationally, and avoid reacting in negative ways to difficult employees
- Kid- g love techniques for providing feedback to hyper-sensitive or potentially explosive employees
- Savvy techniques for dealing with the whiner, tank, think-they-know-it-all, and negative employee
And like all of Myra’s e-learning pro g rams . . . you’ll g et much, much more.
Managing to Eliminate Unacceptable Employee Performance
Friday, February 18, 2011 11:4oam – 2:15pm
The Business View 